Privacy Policy Asia95 — Your Personal Data Protection

1 Personal Information We Collect

Asia95 collects various types of personal information to enable us to provide a safe, legally compliant service and deliver the best experience to every member. The information we collect includes:

Identity Information: Full name, date of birth, identity card or passport number, residential address, phone number, and email address. This information is required during account registration and the Know Your Customer (KYC) process.

Financial Information: Bank account details, e-wallet numbers, and deposit and withdrawal transaction records. Credit or debit card information is not stored directly on our servers — it is processed entirely by certified, secure payment processors.

Platform Usage Information: Login history, betting history, game preferences, session times and duration, and your interactions with platform features. This data helps us understand member needs and continuously improve our service quality.

Technical Information: IP address, device type, operating system, browser version, and general location data based on your internet network. This information is used for security and fraud detection purposes.

Communications: Records of conversations with our customer support team via live chat, email, or other provided channels.

2 Purpose of Data Collection and Use

Every piece of information we collect has a clear and lawful purpose. asia95 uses your personal data for the following purposes:

• Account Management: Creating, verifying, and managing your member account, including the KYC process required by law.
• Transaction Processing: Processing deposits, withdrawals, and all financial activities securely and accurately.
• Security & Fraud Prevention: Identifying and investigating suspicious activity, fraud attempts, and complying with anti-money laundering (AML) requirements.
• Customer Support: Responding to enquiries, resolving complaints, and providing technical assistance to members.
• Legal Compliance: Fulfil legal and regulatory obligations applicable to asia95's operations.
• Service Improvement: Analysing usage patterns to improve the platform, introduce new features, and personalise your gaming experience.
• Marketing Communications: Sending promotional information, exclusive offers, and the latest news — only to members who have given consent to receive such communications.
• Responsible Wagering: Monitoring betting patterns to identify early signs of problem gambling and providing appropriate support where needed.

3 Legal Basis for Data Processing

Asia95 processes your personal data on the basis of recognised legal grounds under Malaysia's Personal Data Protection Act 2010 (PDPA). These grounds are as follows:

• Consent: For marketing communications and discretionary data processing, we require your explicit consent in advance.
• Contract: Processing required to fulfil the agreement between you and asia95, including the provision of betting services, account management, and financial transactions.
• Legal Obligation: Processing required to comply with applicable Malaysian law, including AML/CFT requirements and regulatory authority directives.
• Legitimate Interest: Processing for platform security, fraud prevention, and service quality improvement that does not affect your fundamental rights.

If you wish to know the specific legal basis for any data processing activity involving your personal information, please contact our team through the provided support channels.

4 Information Sharing and Disclosure

Asia95 does not sell or rent your personal data to any third party. However, there are specific situations where we may need to share your information with trusted parties for legitimate operational purposes:

• Payment Service Providers: Certified payment processors such as FPX, Touch 'n Go, and GrabPay for processing your deposit and withdrawal transactions.
• Game Providers: Gaming software companies that supply casino, slot, and sports products to the asia95 platform. Data sharing is limited to the information needed to enable games to function.
• KYC Service Providers: Third parties that assist us in verifying member identities in accordance with anti-money laundering legal requirements.
• Regulatory Authority: When required by law, court order, or directive from a competent authority.
• Group Companies: Companies within the asia95 group for internal management and integrated service delivery purposes.

All third parties we work with are bound by strict confidentiality agreements and are required to protect your data to the same or higher standard as asia95 itself.

5 Data Security Measures

Asia95 continuously invests in advanced security infrastructure to keep your personal data protected from unauthorised access, loss, or misuse at all times.

Key security measures we implement include:

• 256-bit SSL/TLS Encryption: All communications between your device and our servers are protected with high-grade encryption.
• Two-Factor Authentication (2FA): An additional security layer to protect member accounts from unauthorised access.
• 24/7 Monitoring: Our security systems are continuously monitored to detect and respond to any threats in real time.
• Data Segregation: Sensitive data is stored in an isolated environment with strict, multi-layered access controls.
• Regular Security Audits: Independent security assessments are conducted periodically by external experts to identify and address potential vulnerabilities.
• Staff Training: All staff with access to member data undergo rigorous and regular data protection training.

While we take all reasonable steps to protect your data, no security system can be guaranteed to be 100% secure. In the event of a security incident involving your personal data, we will notify you within the timeframe required by law and take immediate remedial action.

6 Cookies, Tracking & Similar Technologies

The asia95 platform uses cookies and similar tracking technologies to enhance your experience and ensure the platform functions correctly. There are several types of cookies we use:

• Essential Cookies: Required for core platform functions such as login, session management, and security. These cookies cannot be disabled.
• User Preference Cookies: Saving your settings and preferences such as language, theme, and display settings for your convenience.
• Analytics Cookies: Help us understand how members use the platform so we can make relevant improvements.
• Performance Cookies: Collecting platform performance data, enabling us to identify and resolve technical issues promptly.

You can manage cookie settings through your browser preferences. Please note that disabling certain cookies may affect the functionality and user experience of the Asia95 platform.

7 Your Rights Regarding Personal Data

As a data subject under Malaysia's PDPA 2010, you have the following rights regarding your personal data held by asia95:

To exercise any of the above rights, please contact our Data Protection team by email at [email protected] or via the platform's live chat. We may need to verify your identity before processing your request in order to protect your privacy.

Please note that there are certain situations where we may not be able to fully fulfil your request — for example, when data retention is required to comply with our legal obligations. In such situations, we will clearly explain the reason for the refusal.

8 Data Retention Period

Asia95 does not retain your personal data longer than necessary for the purposes stated in this Privacy Policy, or longer than required by applicable Malaysian law.

• Active Account Data: Retained for the duration that your account remains active and in use.
• Closed Account Data: Financial transaction records and KYC documents are retained for a minimum of 6 years after account closure, in accordance with anti-money laundering legal requirements.
• Customer Support Data: Communication records are retained for 2 years for reference and service improvement purposes.
• Technical Log Data: System and security logs are retained for 12 months for the purpose of security incident investigations.
• Marketing Data: Retained until you withdraw your consent or request deletion.

Once the specified retention period has ended, data will be securely deleted or anonymised in accordance with asia95's internal procedures, which comply with industry security standards.

9 Third-Party Links & Services

The asia95 platform may contain links to third-party websites or services, such as game providers or payment processors. When you click those links and leave our platform, the asia95 Privacy Policy no longer applies.

Asia95 is not responsible for the privacy practices of third-party websites or services. We recommend that you read the privacy policy of each website you visit independently and make your own assessment of the level of protection offered.

All third-party service providers directly integrated with the asia95 platform — including game providers and payment processors — have undergone security assessments and are bound by strict data protection agreements with us.

10 Changes to This Privacy Policy

Asia95 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our operational practices, new legal requirements, or improvements in how we protect your data.

When we make significant changes to this Privacy Policy, we will:

• Updating the "Last Updated" date at the top of this page.
• Sending a notice to your registered email address if the changes materially affect your rights or obligations.
• Displaying a clear notice on the platform's home page for at least 14 days before changes take effect.

Your continued use of the asia95 platform after the effective date of any amendment constitutes your acceptance of the updated Privacy Policy. If you do not agree with the changes, you have the right to close your account by contacting our support team.

11 Contact Us Regarding Privacy

If you have any questions, concerns, or complaints regarding how asia95 handles your personal data, our Data Protection team is ready to assist. We are committed to providing prompt, transparent, and helpful responses.

• Live Chat: The fastest option — available 24 hours a day, 7 days a week, directly on the Asia95 platform.
• Data Protection Email: [email protected] — for official enquiries, data access requests, or written complaints.
• Response Time: Under 2 minutes via live chat; within 24 working hours via email.

For general enquiries related to the platform, you may also refer to the Frequently Asked Questions us. If your enquiry involves betting controls or self-exclusion, please visit the Responsible Gaming us.